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Terms & Conditions

COSTS

Holidays, tours and safari costs are subject to availability at the actual time of booking.

GORILLA AND CHIMP PERMITS

All Gorilla and chimp permits should be obtained at least 3 months prior the travel date. They are obtained on a first come first served basis and are only confirmed with payment.

YELLOW FEVER VACCINATION CERTIFICATE

Traveling in or out of a ‘Yellow Fever Epidemic Zone’ requires a Yellow fever immunisation certificate which should be carried at all times during immigration procedures.

PAYMENTS

All payments can be made with a credit card, electronic bank transfer or cash prior the start of any safari or holiday. Credit card payments attract a surcharge of 3.5% to 3% depending on the credit card type.

50% deposit is required to confirm any safari or holiday, the rest of the payment can be made 45 days prior departure or arrival. Short notice bookings require 100% payment Payments made by Visa

CANCELLATIONS

  • 30 – 45 days prior to the date of travel, 10% cancellation fee will be charged
  • 15 – 29 days prior to the date of travel, 25% cancellation fee will be charged
  • 5 – 14 days prior to the date of travel, 50% cancellation fee will be charged
  • Less than 5 days prior to the date of travel, 100% cancellation fee will be charged
  • Gorilla,chimp permits and domestic flights are 100% non-refundable upon cancellation.
  • No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour/holiday

LIABILITY

Swanair travel and safaris will endeavour that all arrangements and services offered as part of the safari/holiday are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Swan air does not accept liability for errors or omissions of such suppliers.
Swanair travel and safaris shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
Swanair travel and safaris cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
Swanair travel and safaris cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari with Swanair travel and safaris.

Staff

  • 8
    ...

    Bob Nilson

    Project Manager
  • ...

    Nick Larson

    Art Director
  • 3
    ...

    Deon Hubert

    CTO
  • ...

    Ella Wong

    CEO

Customers

  • 2
    ...

    Lara Kunis

    CEO, Loop Inc
    Last seen 03:10 AM
  • new
    ...

    Ernie Kyllonen

    Project Manager,
    SmartBizz PTL
  • ...

    Lisa Stone

    CTO, Keort Inc
    Last seen 13:10 PM
  • 7
    ...

    Deon Portalatin

    CFO, H&D LTD
  • ...

    Irina Savikova

    CEO, Tizda Motors Inc
  • 4
    ...

    Maria Gomez

    Manager, Infomatic Inc
    Last seen 03:10 AM
Bob Nilson 20:15 When could you send me the report ?
Ella Wong 20:15 Its almost done. I will be sending it shortly
Bob Nilson 20:15 Alright. Thanks! :)
Ella Wong 20:16 You are most welcome. Sorry for the delay.
Bob Nilson 20:17 No probs. Just take your time :)
Ella Wong 20:40 Alright. I just emailed it to you.
Bob Nilson 20:17 Great! Thanks. Will check it right away.
Ella Wong 20:40 Please let me know if you have any comment.
Bob Nilson 20:17 Sure. I will check and buzz you if anything needs to be corrected.

General

System

General Settings

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  • Allow Tracking
  • Log Errors
  • Auto Sumbit Issues
  • Enable SMS Alerts

System Settings

  • Security Level
  • Failed Email Attempts
  • Secondary SMTP Port
  • Notify On System Error
  • Notify On SMTP Error